Help & Information

If your questions are not answered with the following Frequently Asked Questions, please complete our technical support form by clicking on the link below.

  • Can I save the PDF that is created, for my own records?

    Yes, from the preview screen you can save the JobReady PDF file to your computer. You will be able to view, and print the file only from that computer, or www.printingedge.com.

  • How does using PDF JobReady benefit me?

    You can go to "File" and then hit "Print" to send the files to www.printingedge.com. The same way you would send to the printer that is on your desk. You receive a soft proof immediately, and the file is immediately uploaded. No more hassle with preparing files for uploading. You don't even need to visit our website, although we appreciate your visits!! It is as easy as that!

  • Instead of seeing the PDF preview, I see "The security plug-in required by this command is unavailable". What is going on?

    If you see this message instead of the PDF preview, then something interfered with the proper installation of the PDF JobReady driver. Verify that you are running the most recent version of Reader, and upgrade it if necessary. Then uninstall PDF JobReady, and restart the machine. Install PDF JobReady and try again.

  • My documents are not quite print-ready. They still need layout work. Will www.printingedge.com be able to do this work once I've converted the file into a PDF?

    There are limited changes that can reasonably be completed in the file you will send. Call your Customer Service Representative if you need clarification of what changes would be reasonable.

  • What applications work with PDF JobReady?

    PDF JobReady supports almost every desktop application. However, initial testing has shown CorelDraw to be a slower conversion process with occasional errors. This is caused by an incompatibility between CorelDraw and the PostScript drivers. We have no reports of incompatibilities with other applications.

  • What are the System Requirements for using PDF JobReady?

    A PDF JobReady driver is available for: Windows 2000, XP, Vista, and Mac OS X.

    You will need the latest version of Adobe Reader *.

    PDF JobReady uses an integrated Internet Explorer window. Browser Requirements for Windows 2000, Vista and XP:
    At least IE 5.5 with Service Pack 2

    *The Mac OS X driver uses an integrated Safari window, no browser or Reader requirements apply